Not Going Anywhere For Awhile? Try JetBlue!

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[Travel]
"JetBlue will review the day's events to determine whether it could have handled the storm differently and how to prevent similar problems from arising again", says JetBlue spokesman Bryan Baldwin.

Apparently, letting their customers sit in airplanes on the tarmac for ELEVEN HOURS without moving is something they didn't realize people wouldn't like?

JetBlue Airways Corp. tried to calm a maelstrom of criticism Thursday, after passengers were left waiting on planes at a New York airport for as long as 11 hours during a snow and ice storm.

The airline said 10 incoming and outbound flights at John F. Kennedy International Airport were "significantly delayed" with customers on board during Wednesday's storm. Reasons included congestion, frozen equipment and an effort to keep planes ready to go in case the weather broke, said JetBlue spokesman Bryan Baldwin.

More than 250 of JetBlue's roughly 500 flights nationwide were canceled Wednesday, but "fairly normal" service resumed Thursday, he said.

Calling Wednesday's delays "unacceptable," the airline planned to offer the affected passengers refunds and free flights.

To Cheryl Chesner, 26, "unacceptable" was hardly the word for the 11 hours she said she and her husband, Seth, 27, spent trying to take a JetBlue flight to Aruba for their honeymoon.

"It was the worst. It was horrific," she said. Baldwin said the Aruba flight, scheduled to leave at about 8 a.m. Wednesday, ultimately left late Wednesday night. But the Chesners went home to the Bronx.

Several couples told CBS station WCBS-TV they felt like hostages being held on the tarmac.

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